Fine Print Finder
2015
About This Project
I worked for SHI, Inc. as a UX Designer and Researcher. While with SHI, I worked on their main sales site (shi.com), their internal sales support applications, and on a unique web app called Fine Print Finder.
Since the bulk of their sales business is licensing software to Fortune 500 companies, most of their customers have super long legal agreements that are practically unreadable for anyone but a lawyer. As a result, the employees of these companies had lots of basic questions about how they could and couldn't use their business software. Could they use company software if they use their own devices for work? What if they transferred overseas, could they use the same license without getting in trouble?
To answer these and other common questions, the management at SHI tasked a small team to us to create a webapp that would make these long agreements easy to navigate. This team included myself, two engineers, and a graphic designer. Oh, and did I mention we had only a few short weeks to build it?
My Process
Because the short timeline, I decided to stay as low fidelity as possible early on. I went as a wide as possible in terms of the framework, usually presenting three very different designs to the stakeholders at a time.
While the project priority was to optimize for the larger screens most of our users most frequently work on, I made a point to keep in mind how the design would work on smaller devices as well.
After the team came to an agreement on a general direction, I moved to medium fidelity designs. I kept iterating on each concept, trying to explore different formats without getting too precious about my ideas. Final designs were cleaned up by our graphic designer.
Laura Skillern Sailer © 2019